Orders Management
View, search, and manage all ticket orders from your dashboard. Handle refunds and export order data.
Overview
The Orders dashboard gives you a complete view of every transaction on your platform. Search and filter orders, view individual order details, process refunds, and export data for your records.
Orders Dashboard
Navigate to Dashboard > Orders to see all orders across all competitions. The dashboard shows:
| Column | Description | |---|---| | Order ID | Unique order reference | | Customer | Buyer's name and email | | Competition | Which competition the tickets are for | | Tickets | Number of tickets purchased | | Amount | Total payment amount | | Status | Current order status | | Date | When the order was placed |
Order Statuses
| Status | Meaning | |---|---| | Pending | Payment initiated but not yet confirmed | | Paid | Payment confirmed, tickets allocated | | Failed | Payment failed or was declined | | Refunded | Full refund processed |
Note
Most orders move from Pending to Paid within seconds. If an order stays in Pending for more than a few minutes, the payment likely failed silently — check your Stripe dashboard for details.
Searching and Filtering
Use the search bar and filters to find specific orders:
- Search — Search by customer name, email, or order ID
- Filter by competition — Show orders for a specific competition only
- Filter by status — Show only paid, refunded, or failed orders
- Filter by date — Set a date range
Order Details
Click any order to view the full details:
- Customer information (name, email)
- Competition and ticket details
- Ticket numbers allocated
- Payment amount and Stripe payment ID
- Discount code used (if any)
- Referral source (if applicable)
- Order timeline (created, paid, refunded)
Processing Refunds
Find the order
Navigate to Dashboard > Orders and find the order you want to refund.
Open order details
Click the order to open the detail view.
Click Refund
Click the Refund button. You'll be asked to confirm the refund.
Confirm
The refund is processed through Stripe. The customer receives their money back (typically within 5-10 business days). The order status changes to Refunded and the tickets are removed from the draw pool.
Warning
Refunds are full refunds only — partial refunds are not currently supported. Stripe's processing fee is not refunded by Stripe, but the Giveawayz platform fee is refunded.
CSV Export
Export your order data as a CSV file for accounting, tax records, or external analysis.
- Go to Dashboard > Orders
- Apply any filters you need (date range, competition, status)
- Click Export CSV
- The file downloads with columns: Order ID, Customer Name, Customer Email, Competition, Tickets, Amount, Status, Date, Discount Code, Referral Source
Related
- Payments & Stripe — Understand payment processing and fees
- Analytics — Aggregate sales and revenue data
- Fraud Prevention — Detect suspicious orders